Local Products Return & Refund Policy

Terms & Conditions for Australian & Global Sourcing

Important: Contact Before Paying

Do not make any payments until you have contacted FairMart.lk Customer Care to confirm availability and eligibility. Initial payment covers product cost only. Shipping & Taxes are calculated later.

About This Service

FairMart.lk provides an International Purchase & Import Service that allows customers in Sri Lanka to buy selected products from reputed Australian online stores. We purchase the item on your behalf, import it into Sri Lanka, clear customs, and deliver it to you locally.

Eligible Stores & Products

  • Amazon Australia (amazon.com.au)
  • eBay Australia (highly rated sellers only)
  • Nike Australia (nike.com/au)
  • Other well-known retail websites (subject to approval)

We DO NOT purchase from:

  • Unverified sellers or Private individuals
  • Facebook / Instagram sellers
  • Websites selling illegal/restricted items

3 How the Process Works

  • Choose & Submit
  • Confirm Availability
  • Initial Payment
  • Import & Clear
  • Final Payment & Delivery

Stage 1: Initial Payment

For confirmations and product eligibility checks.

  • 100% of Item Value (converted to LKR)
  • Covers product cost only

Stage 2: Final Invoice

Paid before local delivery.

  • International Shipping
  • Customs Duty & Taxes
  • Handling/Service Fees

Customs & Timelines

Customs: Duties are determined by Sri Lanka Customs, not FairMart.lk. Rates depend on HS code, value, and regulations. Website estimates are approximate.

Estimated Timeline (2-4 Weeks Total)

Purchase:
1–3 days
Intl. Shipping:
5–10 days
SL Customs:
3–7 days
Local Delivery:
3–7 days
Local Delivery:
1–3 days

*Delays may occur due to inspections or holidays.

Cancellations, Warranty & Restrictions

Customs: Duties are determined by Sri Lanka Customs, not FairMart.lk. Rates depend on HS code, value, and regulations. Website estimates are approximate.

  • No Cancellations: Once purchased, orders cannot be cancelled or refunded for change of mind or customs delays.
  • Warranty: FairMart.lk provides no local warranty. Warranty is subject to the Australian seller. Return shipping to Australia is the customer's cost.
  • Prohibited Items: We reject illegal items, medicines without scripts, weapons, flammables, alcohol/tobacco/vapes.
  • Responsibility: We are facilitators. We are not liable for manufacturer defects or seller errors.

Contact Us

For confirmations and product eligibility checks.

Call Us

0777 148 715

WhatsApp

0772 068 457

Email

customercare@fairmart.lk

Agreement

By using our Import Service, you confirm that you have read, understood, and agreed to these terms, payment structures, and customs risks.

International Purchase & Import Service

International Purchase & Import Service

Customs: Duties are determined by Sri Lanka Customs, not FairMart.lk. Rates depend on HS code, value, and regulations. Website estimates are approximate.

How do I submit a request?

Copy the URL and submit via our Contact Form or Google Form with size/color details.

Do I pay before contacting you?

Contact customer care first to confirm eligibility.

What is the initial payment?

100% of the product value converted to LKR.

What does the final payment include?

Courier charges, Customs duty & taxes, Service fees, and Local delivery.

Can you estimate customs duty?

We can give a rough estimate, but the final amount is decided by Sri Lanka Customs.

Can I track my order?

Yes. Once shipped, tracking details will be shared where available.

Do you deliver island-wide?

Yes, we arrange island-wide delivery after full payment.